How do I return an item?

At Brass Bones, we believe that there isn't much point in ordering a custom shirt if you don't get exactly what you want.  There are a few steps you can take to ensure that you are placing the right order for you.

 

Measurements

While our measuring process is quick and easy, we recommend that you take reasonable care in providing your details as they form the basis for how we cut your shirt.  For new customers we may recommend delivering one shirt out of your order first.  This allows the opportunity to wash and wear that item and make any final adjustments before completing the remainder of the order.

 

Fabrics and Details

You can be assured that all of our fabrics are of the highest quality 100% cotton.  Look through the selection to find the right choices for you.  We also provide information on cuffs and collars to help you select the details of your Brass Bones shirt

 

Being an item made to the consumerís own specification, we handle all issues or returns on an individual basis. If you believe that your delivery has a manufacturing or delivery defect, please contact us and we will do our best to resolve any issues. Please see our Brass Bones Guarantee for more details.