Return to Help Index
|Do you ship to my country?|
Brass Bones is happy to fulfill orders to most countries worldwide. Our current website is only configured to accept orders within the UK, but please contact us to arrange shipping to other countries.
|What are my payment choices?|
During the checkout process you may choose any of our current payment options and continue to place your order. Due to the custom nature of the product, we charge half the order value upon order submission and the other half when we ship.
Please note that we will not begin processing your order until we receive payment details from you.
|When will my order ship and what are my shipping charges?|
Your shirts should be delivered in approximately 3-4 weeks, and we will contact you if there is any change.
There is a £3.95 flat shipping and handling rate on all orders.
|What is the return policy?|
|Brass Bones strives for 100 % customer satisfaction. There isn't much point in ordering a custom shirt if it is not exactly what you want. Being a custom made item, we handle all issues or returns on an individual basis. Please contact us to resolve any issues. Thank you.|